Refund & Cancellation Policy – MCQTOP

1. No Refund Policy (Strict)

MCQTOP follows a strict “No Refund” policy.

• All purchases of Brain Bytes are final and non-refundable.
• Once payment is completed, no refund will be issued under any circumstances.
• This includes change of mind, accidental purchase, incorrect credit selection, partial usage, or non-usage of purchased credits.

Review your purchase carefully before completing payment.

2. Cancellation Policy

• Order cancellation is not possible once payment is completed.
• Credits are instantly added and become immediately usable.
• No cancellation requests are accepted after successful payment.

3. Failed Transactions & Payment Errors

If the amount is debited but Brain Bytes are not credited due to network, bank, or gateway issues:

• Contact support with registered email ID and transaction/payment reference ID.
• After verification, credits will be manually added or the issue resolved as per gateway rules.

4. Duplicate Payments

• Issues are verified with the payment gateway.
• After confirmation, the extra amount may be refunded or adjusted as Brain Bytes at MCQTOP’s discretion and per gateway rules.

5. Account Deletion & Refund

• Remaining Brain Bytes are forfeited when an account is deleted.
• No refund is issued for unused credits.
• Account deletion does not make the user eligible for any refund.

6. Service Interruption Disclaimer

MCQTOP is not responsible for refunds in cases of temporary downtime, maintenance, user-side internet issues, or force majeure events (natural disasters, cyber attacks, etc.).

7. Changes to This Policy

MCQTOP may update or modify this Refund & Cancellation Policy at any time. Changes will be reflected here with an updated Last Updated date. Continued use after changes indicates acceptance of the revised policy.

8. Contact for Payment Issues

For payment issues (failed or duplicate transactions), contact:

• Email: help@mcqtop.com
• Location: Jodhpur, Rajasthan, India